ISO/IEC 19770-1 is the Software Asset Management process standard. It is aligned to Service Management (ISO/IEC 20000-1), and contains 27 process areas, with objectives and detailed outcomes defined for each.
The first generation was published in 2006. The second generation was published in 2012. It retains the original content (with only minor changes), but splits the standard up into four tiers which can be attained sequentially. These tiers are:
• Tier 1: Trustworthy Data
• Tier 2: Practical Management
• Tier 3: Operational Integration
• Tier 4: Full ISO/IEC SAM Conformance
There is a white paper available about the revision. Please see the 'File Repository' tab of this website to download the file entitled ISO SAM Processes - A Play In Acts.
More information on the past and recent work of the Tiered SAM Processes development group is at: www.stagedsam.org
There are plans to revise 19770-1 in several years in generation 3 to be a full Management System Standard. Please see the 'File Repository' tab of this website to download the file entitled Breaking Down the Silos - The Future of ISO Standards for SAM and ITAM
The ISO/IEC 19770-2:2009 standard specifies the structure and basic usage of software identification. The standard is available for purchase from the ISO and ANSI online stores, or your country's standards body. The XSD is also available for electronic access from the ISO website. Any organization regardless if they are a software publisher, or a software purchaser, can create standardized software identification (SWID) tags that are installed at the same time a software product is installed.
The current tag standard of ISO/IEC 19770-2 and those in development at this time (ISO/IEC19770-3) leverage the .processes in the standard ISO/IEC 19770-1. The recognition of the crucial market need for guidance when the tags are in the SAM environment is driving the development of guidelines for the management and use of such tags. This work has been undertaken by the ISO/IEC SC7/WG21 with a new work item approved at the May 2011 plenary. The Technical Report will be titled Tag Management and will delve into tag guidance.